u2wallet Privacy Policy

2. Purpose of Personal Data Use

Personal information collected is used by u2wallet for the following legitimate and transparent purposes:

1. Processing account registration and verifying user identity to comply with international licensing requirements and prevent fraud.
2. Facilitating deposit and withdrawal transactions securely through supported payment methods.
3. Providing effective customer support and resolving queries or complaints within a reasonable time.
4. Analysing usage patterns to improve the user experience, platform performance and the range of games offered.
5. Detecting and preventing fraud, money laundering, multiple account use and violations of the terms of use.
6. Sending important notifications regarding your account, transactions or policy changes.
7. Ensuring compliance with legal requirements, licensing regulations and directives from relevant authorities.
8. Monitoring betting patterns to identify signs of problem gambling and offer responsible gambling support.

u2wallet will not use your data for any other purpose without informing you in advance and, where necessary, obtaining your consent.

3. Sharing Information with Third Parties

u2wallet takes a limited and cautious approach to sharing user information. Your personal information may be shared only in the following situations:

a) Technology Service Providers

Technology companies that support our platform's infrastructure — such as cloud service providers, payment processors and game software developers — may have limited access to data needed to carry out their services. All such third parties are bound by strict confidentiality agreements.

b) Legal Requirements and Authorities

u2wallet may need to disclose user information to relevant authorities when required by court order, regulatory body directive or legitimate legal requirement. In such situations, we will comply with those requirements while respecting user rights to the extent permitted.

c) Protection Against Fraud

In the interest of maintaining the safety of the u2wallet user community, we reserve the right to share necessary information with industry bodies or authorities in cases involving fraud, money laundering or other illegal activity.

4. Data Security Measures

u2wallet implements multiple layers of technical and procedural security to protect users' personal data from unauthorised access, loss, alteration or disclosure:

• Data encryption during transmission using 256-bit SSL/TLS protocol
• Storage of passwords in hashed format that cannot be reversed to the original text
• Strict access controls — only authorised personnel who require the data for specific duties may access it
• Continuous system monitoring to detect access attempts or suspicious activity
• Regular security audits by independent parties to assess the integrity of our systems
• Clear incident response procedures in the event of a data breach

However, no security system can be fully guaranteed. You are also responsible for keeping your u2wallet account username and password confidential. Never share your login details with anyone.

5. User Rights Regarding Personal Data

As a u2wallet user, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Correction: If any of your information is inaccurate or out of date, you have the right to request a correction.
• Right of Deletion: In certain circumstances, you may request deletion of your personal data — subject to our obligations under law and licensing requirements.
• Right to Object to Processing: You may object to the processing of your data for certain purposes such as direct marketing.
• Right to Withdraw Consent: Where data processing is based on your consent, you may withdraw that consent without affecting the validity of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the u2wallet customer support team via 24/7 live chat or by email. Requests will be handled within a reasonable period depending on the nature of the request.

6. Cookies and Tracking Technologies

The u2wallet website uses cookies and similar tracking technologies to ensure the platform's basic functions run properly and to improve the overall user experience.

Types of Cookies Used

• Session Cookies: Used to maintain your login session and allow you to move between pages without having to log in again.
• Preference Cookies: Store your chosen language settings, layout and display preferences.
• Analytics Cookies: Help us understand platform usage patterns for technical improvement purposes.
• Security Cookies: Used to detect and prevent fraudulent activity or unauthorised access.

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the u2wallet platform.

7. Data Retention Period

u2wallet retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and licensing regulations.

• Active account data is retained for the duration your account remains active and for a set period after the account is closed
• Financial transaction records are retained for the period required by international licensing requirements
• Customer support communication logs are retained for reference and service improvement purposes
• Data related to fraud investigations or legal cases may be retained longer as required by the relevant proceedings

After the relevant retention period ends, your personal data will be securely deleted or anonymised.

8. Changes to the Privacy Policy

u2wallet reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology developments.

Any material changes to this Privacy Policy will be communicated to users through one of the following methods:

• In-platform notification on u2wallet during your next login session
• Email notification to the address registered to your account
• Update to the "Last Updated" date displayed at the top of this page

Continued use of the u2wallet platform after changes take effect is considered your acceptance of the updated terms. You are advised to review this page periodically.

9. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week in Malay and English — log in to your account and click the chat icon
• Email: [email protected]

We aim to respond to all privacy-related enquiries within a reasonable time. For more complex matters such as data access requests or account deletion, additional verification may be required to protect your account security.